Your Music, Our Rules

Using Our Website

Your Access to the Vibe

Our website is your gateway to discovering guitars, synths, and more. Here’s how to use it responsibly:

• Use the site for personal, non-commercial purposes, like browsing or buying gear.
• Don’t attempt to hack, modify, or disrupt our website—it’s built for music, not mischief.
• Provide accurate information when creating an account or placing orders.
• Respect our intellectual property, including product descriptions and logos.

We reserve the right to restrict access if these rules are violated, ensuring a fair experience for all users.

Ordering Gear

Strumming the Deal

Buying from us is straightforward, but here are the key terms for orders:

• All prices are in Indian Rupees (INR) and include taxes unless stated otherwise.
• Orders are confirmed once payment is processed through our secure partners.
• We aim to dispatch your gear within 2 business days, subject to availability.
• You’re responsible for providing a correct shipping address to avoid delays.
• We may cancel orders if items are out of stock or due to payment issues, with a full refund.

Check product details carefully before ordering to ensure your gear matches your creative needs.

Shipping and Delivery

Getting Your Gear to You

We’re committed to delivering your instruments safely and swiftly:

• Shipping costs (₹500–₹3,500) depend on your location and chosen method.
• Delivery timelines are 5–7 days for standard shipping, 2–3 days for express.
• You’ll receive tracking details once your order ships.
• We’re not liable for delays caused by external factors like weather or courier issues.
• Inspect your gear upon delivery and report damage within 48 hours for support.

Visit our Delivery page for full details on shipping options and processes.

Returns and Refunds

Keeping the Vibe Right

If your gear isn’t perfect, we’ve got you covered:

• Return unused items within 14 days for a full refund, excluding shipping costs.
• Items must be in original condition with all packaging and accessories.
• Contact us to initiate a return; we’ll provide instructions and a return address.
• Refunds are processed within 7–10 days after we receive the returned item.
• Defective items qualify for replacement or repair under our 1-year warranty.

We don’t cover returns for change-of-mind on custom or clearance items.

Warranties and Repairs

Backing Your Gear

Our instruments are built to last, and we stand by their quality:

• Most gear comes with a 1-year warranty against manufacturing defects.
• Contact us to report issues; we’ll arrange repairs or replacements as needed.
• Warranty doesn’t cover damage from misuse, accidents, or unauthorized repairs.
• Repairs outside warranty are available at reasonable rates—reach out for a quote.

We aim to keep your music flowing without interruption.

Limitation of Liability

Keeping Things Fair

We’re passionate about your music, but there are limits to our responsibility:

• We’re not liable for indirect damages, like lost gigs due to delayed deliveries.
• Our liability is capped at the purchase price of the gear you bought.
• We strive for accurate product descriptions but aren’t responsible for minor discrepancies.
• Use our gear responsibly—follow manuals to avoid damage or injury.

We’re here to support your creativity, not to complicate it.

Updates

Staying in Sync

We may update these Terms & Conditions to reflect changes in our operations or legal requirements. Updates will be posted here, with the revision date noted below.

Legal Compliance and Regulations

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. The Sound Supply operates in accordance with international compliance requirements to ensure a safe and secure user experience.

User Responsibilities

Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.

Dispute Resolution and Governing Law

In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.

Contact Information

For questions or concerns related to our policies, please contact us at thesoundsupply@gmail.com.