In every rhythm, your privacy leads the way.

At The Sound Supply, we’re passionate about music and equally committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you shop for guitars, synths, or other gear with us. We aim to be transparent, ensuring your trust as you explore our world of sound.

Our policy applies to all interactions with our website, showroom, and support team. We’re based in Mumbai, India, and comply with local data protection laws to keep your information secure.

What We Collect

Your Creative Profile

When you shop with us, we gather details to make your experience seamless. This includes information you share directly and data we collect to process your orders.

  • Name and contact details (like email and phone number) to confirm your order and reach out about your gear.
  • Shipping address to deliver your instruments safely to your doorstep.
  • Payment information to process transactions securely through trusted partners.
  • Purchase history to recommend gear that matches your musical vibe.
  • Feedback or inquiries you send to help us improve your shopping experience.

We only collect what’s necessary to get your gear to you and enhance your journey with us.

How We Use Your Data

Fueling Your Music Journey

Your information helps us deliver the tools you need to create music. Here’s how we use it:

  • Process and fulfill your orders, ensuring your guitar or synth arrives on time.
  • Send order confirmations, shipping updates, and delivery details.
  • Personalize recommendations based on your purchases, like suggesting pedals for your new guitar.
  • Respond to your questions or support requests with tailored advice.
  • Improve our website and services by analyzing how you shop and what you love.

We never use your data for anything unrelated to your music-making experience.

Sharing Your Information

Trusted Partners Only

We share your data only when necessary to deliver your gear or comply with legal requirements. This includes:

  • Shipping partners to ensure your instruments reach you safely.
  • Payment processors to handle transactions securely.
  • Legal authorities, if required, to comply with Indian regulations.
  • Service providers who help us manage orders or improve our website, all bound by strict confidentiality agreements.

We don’t sell or share your data for marketing by third parties. Your privacy stays in tune with us.

Data Security

Protecting Your Vibe

We take robust measures to keep your information safe, just like we protect our premium gear:

  • Encryption for all data transmitted during purchases, ensuring your details are secure.
  • Secure servers hosted in compliance with industry standards.
  • Regular security audits to identify and fix vulnerabilities.
  • Limited access to your data, only for authorized team members who need it to serve you.

While we strive for top-notch security, no system is infallible. We’re committed to keeping your data as safe as your favorite instrument.

Data Retention

Keeping What’s Needed

We hold your data only as long as necessary to serve you or meet legal obligations:

  • Order details are kept for 7 years to comply with Indian tax laws.
  • Support inquiries are retained for 2 years to ensure we can follow up if needed.
  • Inactive account data may be deleted after 5 years, unless you request otherwise.

We regularly review our records to ensure we’re not holding more than required.

Updates to This Policy

Staying in Tune

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the date of revision noted below. If significant changes occur, we’ll notify you via email or a website announcement.

Questions? Reach out to us at thesoundsupply@gmail.com.

Compliance and Data Protection

At The Sound Supply, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.

Data Collection and Usage

We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.

Transparency and Accountability

Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability.

User Rights and Choices

As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can request data modifications or removals by contacting us at thesoundsupply@gmail.com.